FAQs

To shut off your home's main water supply, first locate the main shut-off valve. This is typically found where the water line enters your home, often near the water heater, in a basement, garage, or utility area. Once located, turn the valve clockwise until it stops. For gate valves, multiple full turns may be necessary. If you have an outdoor shut-off valve, usually near the street, you might need a special water key or wrench. If you're unable to find the valve or need assistance, please don't hesitate to contact us. We're here to guide you through the process or send a technician to help.

Pipe Works Plumbing holds all necessary licenses and maintains comprehensive insurance coverage. Our licensing ensures that we perform all work in compliance with local building codes and industry standards. Our insurance provides protection for both our team and your property during every job we undertake. This dual commitment to licensing and insurance underscores our dedication to delivering safe, reliable, and professional plumbing services to our clients.

Several indicators suggest a water heater may need replacement. If your unit is over 10 to 15 years old and isn't heating water efficiently, it might be time for a new one. Other signs include rusty or discolored water, unusual noises such as rumbling or banging, and hot water that depletes quickly or doesn't maintain its temperature. Moisture or leaks around the tank's base are also strong indicators of potential failure. If you observe any of these issues, we recommend having a professional plumber evaluate your system to determine whether a repair or complete replacement would be the most appropriate solution.